ZDNet Australia has a story about the unfortunate delay some MacBook owners are facing when they send their units in for repair. Apparently there was a part shortage, causing some repairs to take over a month rather than the week or two stated in estimate.

After… numerous calls… to Apple’s main customer relations number, Baker was told that “every [Apple] service department in Australia is waiting for replacement parts”.

An Apple spokesperson told ZDNet:

“In terms of the logic board we have now got supply — they were shipping yesterday … apparently there was a bit of an issue but that has all been resolved and everybody has everything they need,”

The majority of repair delays seem to be related to the Random Shutdown Problem, which typically involves the replacement of the logic board and/or heatsink. My MacBook had its logic board replaced and sent back to me in about a week, but that was in the USA. Are Apple customers abroad getting treated differently?

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